Introducing the Importance of IT Service Management for Businesses
October 04, 2024 | Blog
There are billions of people around the world. They are recognized by name, age, gender, race, and even identified based on where they live, what they do for a living, and their area code number. All of these details are vital pieces of information about one person. Imagine billions of people – again – around the world. In the digital age, online identity often mirrors who we are. We become data in the eyes of many businesses, companies, and organizations who want to connect with us and protect this data through effective IT service management.
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But how does a company with so much data to handle keep all this crucial information safe and secure? In the IT realm, it’s clear that data involved in digital transformation relies heavily on IT asset management as a pillar of fortified cybersecurity solutions. IT Group, Inc. (ITG), the leading IT solutions provider in the Philippines and ASEAN region, works closely with one of the renowned IT management system companies in the world, ManageEngine (ME). As an official partner and distributor of ME in the ASEAN region, ITG and ME acknowledge the importance of IT service management to fit your business needs effectively.
The Global and Regional Scale of Data Security and IT Solutions
Each country participates in laws aligned with data protection regulations on a global scale to secure data and information. Data and information have become as valuable as gold in the digital world. This means companies can sometimes manipulate and use their data without users’ knowledge or consent. Such cases lead to increased cyber threats like identity theft, online hijacking, scamming, and even human trafficking.
These cyber threats are common in B2C setups but also prevalent in B2B environments, such as selling large amounts of data for marketing or creating fake accounts for phishing and email scamming. On a regional scale, Asia Pacific faces a challenging battle to ensure robust cybersecurity for all businesses operating in the area.
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“According to the 2024 edition of PwC’s annual Digital Trust Insights (DTI) survey, 84% of Asia Pacific business and tech executives reported increases in their cybersecurity budgets. These insights were gathered from a wide survey of technology, business, and security executives across Asia Pacific,” said the PwC report. “Corporate focus on cybersecurity has deepened, with Asia Pacific’s security spending growing at a CAGR of 12.8% since 2022, expected to reach US$52bn by 2027, as multiple cyber threats accelerate digital transformation.”
What is Data Security?
Most companies are now heavily investing in their IT departments, which underscores the critical role of IT service management in today’s business environment. So, what exactly does data security mean for all of us? According to ManageEngine, “Data security is the practice of safeguarding digital information from exposure, theft, and destruction by adopting a series of security policies and procedures.” These include system security, device management, access control, classification, auditing, proactive threat hunting, and incident response.
Organizations store and process enormous volumes of data—both trivial and sensitive—such as financial records, intellectual property, and customers’ personal data. Strong data security strategies are vital to ensure this information remains secure within networks, as any laxity can lead to severe consequences.
The IT Solution Partner in the ASEAN region
Recently, BusinessWorld cited a report from Kaspersky Security Network (KSN) indicating that the Philippines ranks top 4 globally for being most targeted by web-borne cyber threats. Although web threats slightly dropped by 2% in 2023, the Philippines remains the leading Southeast Asian country targeted by cybercriminals.
“The Philippines has consistently ranked among the top 10 countries since 2019, reaching second place in 2022. Malaysia and Vietnam follow behind with rates of 48.0% and 38.7%, respectively,” according to BusinessWorld.
Venturing Together with ManageEngine and IT Group, Inc.
If data and information are as valuable as gold, how do companies keep their gold secure? For ManageEngine and IT Group, Inc., protection, safety, and security are three core factors to ensure robust cybersecurity solutions.
“The risk of losing a business, valuable assets, or data is real. Protecting these assets and employee information is a critical responsibility of every organization involved in data privacy and security,” said Rommel Bernabe, ITG’s Head of IT Management Solutions, during World Privacy Day. “Both private and public organizations face growing demand for technology, matched by evolving cyber threats. It’s vital to understand how to practice effective data protection.”
With ManageEngine and ITG’s cost-effective and comprehensive IT management solutions — including Privilege Access Management, Identity Access Management, and Endpoint Security — businesses can safeguard their digital assets efficiently.
IT Group, Inc.: Your Trusted IT Solutions Provider in the ASEAN Region
For over 20 years, ITG has been providing exceptional customer service with leading technology partners. With a strong emphasis on data privacy and security, ITG helps businesses with their digital transformation through well-rounded IT asset management and IT service automation solutions.
IT Group, Inc. is the leading IT Solutions Provider in the Philippines and ASEAN region, with regional offices across the Philippines, Indonesia, Malaysia, and Singapore. We have helped over 200 clients on their digital transformation journey, successfully completing upwards of 250 projects.
As an ISO 9001:2015 Certified company, ITG provides system-wide innovative solutions that deliver seamless integration across business management solutions, IT infrastructure management, enterprise data management, and more.
Let’s venture together on the path to securing your company’s data and information through top-tier IT service management solutions.